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7.ai is a customer experience (CX) software and services company based in San Jose, California, founded in 2000. The company focuses on enhancing customer interactions through artificial intelligence (AI), machine learning, and predictive analytics. It offers a range of solutions, including AI-powered virtual agents, digital self-service technologies, and contact center automation tools, all designed to create seamless and personalized customer journeys. In addition to its software offerings, 7.ai operates global contact centers that provide outsourced voice and chat agent services across various industries, such as telecommunications, financial services, retail, and healthcare. The company has expanded its international presence with contact centers in countries like India, the Philippines, and Colombia, catering to multilingual customer needs. With a workforce of around 15,000 employees and reported revenues of approximately $1.9 billion, 7.ai has established itself as a significant player in the CX industry. Its solutions help businesses improve customer satisfaction and loyalty by automating repetitive tasks and enhancing response times.